She loves horses and rides, and had a very successful corporate career. She gave it up to open this shop, and I imagine took something of a risk to do so. But she has said on more than one occasion that she is happy, and she has done a great job meeting community needs with the items she offers.
We do try to shop there as much as we can. Sometimes I have to order online to keep within my budget, but we have bought Charles Owen helmets and vests there because of the expert, certified fitting they offer, and I often go there first to see if what I need is available and priced within my budget. The store staff are wonderfully knowledgeable and helpful. In the past month they saved me buying a new helmet by fitting my son's barely worn one to my daughter's head.
When I was casting about for solutions to Keil Bay's saddle pad dilemma they urged me NOT to buy the expensive Mattes fleece pad, but to get the saddle fitter over first to make sure it wasn't a fit issue. (it was)
They often have just the thing I need: a quarter blanket for the pony, a grazing muzzle, the lick ball that kept Rafer Johnson occupied during some long afternoons in his stall.
They sponsor workshops and send out a truly useful email each month with notification of sales, as well as free local classifieds for customers. When hay was scarce, they sent out info about good, reliable hay sources.
They always send me home with the assurance that if my purchase doesn't work, I can bring it back. This includes bits, blankets, clothing, everything. I so appreciate them.
So today I went in feeling happy to give them some business, and mentioned that I was looking for a specific bit for Keil Bay's stocking. They had the exact bit, but it was $125. and while ideally it WAS the exact one I wanted, I had hoped to find the cheaper version. (more like $40.)
As the owner was looking through catalogs to see if she could find one of the less expensive ones, she suddenly stopped. "How much were you thinking of spending?" she asked.
When I told her, she smiled. "You know what? You're a wonderful customer. I'm going to give this one to you for that price."
I resisted but she insisted. I was close to tears. It was such a kind and lovely gesture, particularly in the economic times we're experiencing. But she lit up when she made the offer, I lit up when I accepted it, and sometimes, many times, this is the kind of thing that I believe changes the energy in our world, not all at once, but bit by bit, like those little snowflakes in snow globes, one and then a flurry.
I plan to find a way to pass this generosity on and keep the glittering flakes flying. If we all do just one really nice thing we wouldn't have otherwise done, just think how that lights up the world.